Remote Access Support Program (RASP)

Worried about software support? Well, worry no more!

MAT-VAC announces the new Remote Access Support Program - RASP!

Remote Access Support Program with RASP, MAT-VAC's trained IT staff and system engineers can remotely control, diagnose, and update your Universal Sputterer™ system, anywhere in the world!

RASP gives you the confidence of full factory support no matter where in the world your system is located. RASP allows remote MAT-VAC IT professionals or Field Engineers (FE) the ability to observe the details of your sputtering systems operation in real time — at the PLC level. These MAT-VAC professionals can control the system, fine tune parameters, update the PLC ladder logic, update the VB GUI — all remotely. Additionally, these MAT-VAC professionals can simultaneously access the MAT-VAC SQL database of all manufacturing and production data for YOUR particular system, however, you control the access. Furthermore MAT-VAC™s access is limited only to the Universal Sputterer™ tool. The RASP program allows for remote software updates and diagnostics capability with anti-virus and firewall safeguards designed in.

The MAT-VAC internal IT specialists, vacuum system experts, instrumentation pros, manufacturing engineers, etc., can simultaneously communicate over a secure, high speed internet RASP connection with your onsite IT and fab-equipment engineering personnel as well as your equipment technicians for rapid diagnosing and troubleshooting of ANY problem. This ability, combined with the exclusive MAT-VAC Universal Sputterer™ modular design, allows fast and easy (usually no tool) repairs anywhere, anytime. Couple this with MAT-VAC™s ability to overnight ship replacement components to the four corners of the globe, and maximize your uptime while the Mean Time To Repair (MTTR) is minimized — no matter where the sputtering system is physically located.

RASP allows MAT-VAC staff to operate the Universal Sputterer™ as if they are in the same room as your MAT-VAC system, without the delays and costs associated with an actual onsite visit. Purchase a MAT-VAC Universal Sputterer™ with full confidence that no matter where you decide to physically locate the system, MAT-VAC will be there to support you!