1. New Subassemblies and Components - One year parts only (NOT LABOR) from date of physical shipment from the facility, excluding remanufactured components (see below) and those components which carry a manufacturer's (remanufacturer's) warranty, as noted above. In the event that a service call by a MAT-VAC field service technician/engineer is required the travel and labor rates as outlined in section 12 below will apply. MAT-VAC service technicians are subject to availability.
2. Remanufactured Subassemblies and Components - MAT-VAC utilizes remanufactured subassemblies and components in its PVD Systems in order to offer its systems at reduced prices over those of 100% newly manufactured PVD Systems offered by competitor companies. All of these remanufactured subassemblies and components must pass very stringent quality standards. MAT-VAC has learned from experience which remanufactured subassemblies and components can be utilized in its PVD systems without sacrificing and/or compromising the overall quality, utility and value of its PVD systems. Should a customer desire a 100% new PVD system, this can be quoted on a special basis. These remanufactured items carry a warranty of ninety (90) days parts only (NOT LABOR) from date of physical shipment from the MAT-VAC facility, except if they are covered by a remanufacturer's warranty, as noted above. In the event that a service call by a MAT-VAC field service technician/engineer is required the travel and labor rates as outlined in section 12 below will apply. MAT-VAC service technicians are subject to availability.
   
   Note: In the case of a warranty part(s) claim the customer must first contact MAT-VAC and obtain a Return Material Authorization (RMA) number. Customer is responsible for all shipping charges to and from MAT-VAC. Upon receipt of any returned warranty part(s), MAT-VAC will inspect the item(s) and determine the validity of customer's claim. Under no circumstances will a replacement part(s) be sent to a customer prior to this procedure being followed. For any warranty part(s) claim determined to be valid by MAT-VAC, MAT-VAC will have the option to repair the item(s) or send a replacement to the customer at its sole discretion.

   THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

1. Sputtering Target & Evaporation Materials - MAT-VAC warrants that all materials will meet the Standard Tolerances published in this web site. There is no warranty for grain size or homogeneity of composition unless specifically agreed to in writing by MAT-VAC on an exception basis.
   Claims must be submitted in writing within 30 days of shipment from MAT-VAC for authorization to return.
   Claims pertaining to target bonding must be submitted within 30 days of shipment from MAT-VAC for authorization to return. User must supply proof that the target bonding plate combination was adequately cooled (operating temperatures at any point not exceeding 60°C) and that proper handling techniques were used at all times.
   MAT-VAC reserves the right to inspect all returned items for verification of customer claims under this warranty policy.
   Payment terms:
   • NET 30 (thirty) days on approved credit (Domestic customers only). Special orders for non-standard sizes and/or compositions may require partial or full prepayment.
     
   • Prepayment is required on all foreign orders.
2. Thin Film Coating Services: Normally the specifications of each job are considered on an individual case by case basis. There is no warranty for R&D and/or experimental work.
   Payment terms:
   • NET 10 (ten) days on approved credit (Domestic customers only).
   • Prepayment is required on all foreign orders.
3. Crucible Liners: MAT-VAC warrants that all such products will meet the dimensional tolerances published in its website. This warranty does not apply to the customer's intended use or application.
   Payment terms:
   • NET 30 (thirty) days on approved credit (Domestic customers only).
   • Prepayment is required on all foreign orders.
4. New Old Stock (NOS) - original OEM and MAT-VAC Newly Manufactured Clone Replacement  / Spare Equipment Parts – 30 (thirty) days warranty (MAT-VAC’s sole option to repair, replace or fully refund the item’s original purchase price). Parts damaged by failure to observe proper maintenance procedures and / or improper installation or operation are not covered by any warranty. Payment terms may vary depending on item(s) requested. Buyer is responsible for all shipping costs.
   Prepayment is required on all foreign orders.
5. Surplus and Used Parts / Equipment / Machinery - "as-is", no warranty, no right of return, all sales are final. Payment in full is required prior to shipment. Buyer is responsible for all shipping costs.
6. Surplus Store - "as-is", no warranty, no right of return, all sales are final. Payment in full is required prior to shipment. Buyer is responsible for all shipping costs.

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

IN THE EVENT THAT A CREDIT CUSTOMER FAILS TO REMIT PAYMENT WITHIN MAT-VAC's PAYMENT TERMS AS PER THE ABOVE, THIS MAY JEOPARDIZE THEIR CREDIT STATUS AND PREPAYMENT MAY BE REQUIRED ON ALL FUTURE ORDERS.

PAYMENT BY MAJOR CREDIT CARDS ARE ALLOWED FOR USA/CANADA CUSTOMERS ONLY. SUBMIT YOUR AUTHORIZATION HERE.

PAYMENT FOR FOREIGN ORDERS MUST BE MADE BY ELECTRONIC FUNDS TRANSFER (EFT) ONLY.

ON ALL WARRANTY RETURNS THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS TO / FROM MAT-VAC.

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

1. 100% reimbursement for all travel and living expenses. When company/private (non auto rental) vehicle is utilized for travel, the billing rate is $0.49 per mile to/from customer site.
2. $100 per hour (per MAT-VAC technician) portal to portal transit time traveling to/from customer location.
3. $200 per hour (per MAT-VAC technician) actual labor rate, 8 hrs minimum per day during regular business hours (9am to 5pm). This rate will increase to $300 per hour after regular business hours and on Saturday, Sunday and all major holidays. Note: This rate is applicable even if the customer requests that the MAT-VAC engineer(s) remain on "standby" offsite.
4. Replacement parts not covered under any warranty (see section 8 above) are not included and will be charged to the buyer/customer in addition to the above fees.
   Payment Terms for all of the above: NET 10 (ten) days on approved credit (Domestic customers only).
   
   Notes:
   
   1. Multiple on-site visits may be required for problem resolution, as the initial visit(s) may be for troubleshooting / diagnosis and identification of parts required to effect the repair(s).
   2. IN THE EVENT THAT A CREDIT CUSTOMER FAILS TO REMIT PAYMENT WITHIN MAT-VAC's PAYMENT TERMS AS PER THE ABOVE, THIS MAY JEOPARDIZE THEIR CREDIT STATUS AND PREPAYMENT FOR FIELD SERVICE LABOR AND PARTS MAY BE REQUIRED ON ALL FUTURE ORDERS.